Of course, being in the survey business, Outsized Insights certainly encourages the use of customer satisfaction surveys (often referred to as CSAT’s) at the conclusion of every client transaction. CSAT surveys are among the most cost-effective ways to monitor and improve your company’s performance, no matter what business you’re in. What better way to get ahead of potential problems, and generate new ideas for areas of focus?
At Outsized Insights, we can program and host your customer satisfaction survey – even including some conditional logic that most people would not consider for a “simple” survey. The below survey was programmed for ‘Alliance Redwoods’ and is a good example of a few possible techniques. It contains multiple question paths, depending on your audience, it includes follow-up questions for scores below a certain mark, and has a great example of a “carousel” question which would normally be shown as a grid, but helps increase respondent engagement. Interested in hearing more about how to add voice to your customers with a short, targeted satisfaction survey? Reach out – we would love to explore this affordable option with you!
See our example in action:
